All Industries·Garages & MOT
Easigent
The AI front office for garages & MOT centres
Built for independent garages, MOT bays, and service centres
Phones ring while you're on the ramp. Easigent books MOTs, services, and diagnostics — and chases the quotes that went quiet.
- Booked Wed 8am
7:15 AM
MOT booking request
- Routed to bay
Lunch
Breakdown — recovery
- SMS sent
After close
Service quote follow-up
Capture work
Answer every call — even mid-MOT.
MOT request while you're under a car
Bookings land in the workshop diary with vehicle details captured. Breakdowns route to the right bay.
- Booked Wed 8am
7:15 AM
MOT booking request
- Routed to bay
Lunch
Breakdown — recovery
- SMS sent
After close
Service quote follow-up
Reception that keeps the phone moving
Service quotes, 'can you look at a noise', and diary changes get handled without pulling a tech off the job.
Website bookings that actually finish
Drivers pick a service and slot online. Drop-offs get an SMS so the bay still fills.
Simple Scheduler · booking flow
Step 1 · Service
AC Repair
Step 2 · Time
Today, 2:00 PM
Step 3 · Confirmed
You're booked — confirmation text sent
Fill the bays
Keep the workshop diary honest.
MOT due reminders
Automatic SMS/email before expiry — reply to book into live availability.
Delivered · Trust protected
This week's workshop board
MOTs, services, and diagnostics confirmed in one view — fed by every channel.
- Booked
Wed 8:00
MOT — Ford Focus
- Booked
Wed 11:00
Service — VW Golf
- Held
Thu
Diagnostic — BMW
Chase the quiet quote
Unsold diagnostics and service estimates get a polite drip until they book or say no.
- Day 1 SMSDelivered
Opening this week for your AC tune-up.
- Day 3 CALLNo answer
Voicemail — seasonal maintenance.
- Day 5 SMSOpened
Saved your $89 tune-up rate.
- Day 7 CALLBooked
Booked AC tune-up — Fri 2 PM.
Keep drivers informed
Updates without the phone tag.
WhatsApp status without leaving the bay
Drivers ask 'is it ready?' — Easigent answers from your rules or escalates with context.
Answered in 12 seconds
Escalate the awkward call
Complaints and complex diagnostics hand off with the full story so office staff aren't blind.
Live call
CSR brief
- Customer
- Mike Johnson
- Issue
- AC grinding + burning smell
- Priority
- High — safety risk
Caller won't repeat a thing
Post-service check-ins
A short SMS after collection protects the review and opens the next service booking.
Delivered · Trust protected
Frequently asked questions
Will garage customers know they are interacting with AI?+
You choose the introduction. Many garage teams present Easigent as their front desk. Anything sensitive escalates to a human with a full brief.
Can Easigent book into our existing garage diary?+
Yes. Live availability only — appointments land in the calendar your team already uses, with confirmations to the customer.
How do emergencies work for garage?+
You define what counts as urgent. Those calls or messages route to on-call with context; routine work gets booked automatically.
How long does setup take for a garage business?+
Most teams are testing within a day: services, hours, tone, and escalation rules — then go live when it sounds like you.
How is customer information protected?+
Data powers your agents and your team — it is not used to train public models. Access stays inside your workspace.
Every moment, handled.
See how Easigent helps garages fill the diary without pulling techs off the ramp.
Get Started