Easigent
Support that answers on WhatsApp.
Customers already message you there. Easigent replies in seconds — even when the shop is closed.
WhatsApp, after hours
Routine questions get instant answers. Bookings and call-outs get offered real slots — not 'we'll ring you Monday'.
- Avg reply
12s
Avg reply
- Availability
24/7
Availability
Answered in 12 seconds
Book from the chat
Availability is live. Customers confirm a time without switching to a phone call or form.
- Thread to book
1
Thread to book
- Slots
Live
Slots
Escalate with context
When a human is needed, your team sees the full WhatsApp thread and customer history.
- Repeat questions
0
Repeat questions
- Brief
Full
Brief
Live call
CSR brief
- Customer
- Mike Johnson
- Issue
- AC grinding + burning smell
- Priority
- High — safety risk
Caller won't repeat a thing
End-to-end from message to job
From first WhatsApp ping to CRM booking — no copy-paste, no missed follow-ups.
- Manual steps
0
Manual steps
- Lead to booking
< 30s
Lead to booking
On-brand replies
Tone and policies match how your office already talks.
Media aware
Handle photos and short voice notes when customers send them.
Quiet hours
Urgent vs routine routing you control.
Unified with voice
Same customer, whether they call or WhatsApp.
Ready to answer where customers already are?
Get Started and we'll help you launch WhatsApp support that books work.
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Frequently asked questions
Will customers know they are talking to AI?+
You choose how transparent to be. Many businesses introduce Easigent as their front desk. Escalations always go to a human with full context.
Can it connect to our calendar or CRM?+
Yes. Bookings land in the tools you already use, and customer context can sync so your team is never starting from zero.
What happens on urgent or complex requests?+
You set the rules. Emergencies and edge cases route to your team with a brief — who called, what they need, and why it matters.
How long does setup take?+
Most teams are testing within a day. Configure services, tone, and escalation paths — then go live when it sounds like you.
How is customer data handled?+
Data is used to run your agents and serve your customers — not to train public models. Access stays inside your workspace.