CSR · AI Receptionist
Easigent
Every call handled. Every job booked.
Your AI receptionist answers instantly — nights, weekends, mid-job — and books before the lead cools.
Answers instantly, 24/7
Nights, weekends, and mid-job calls get a live answer — not voicemail. Emergencies route to on-call; everything else gets booked.
- Hold time
0s
Hold time
- Coverage
24/7
Coverage
- Routed to tech
4:12 AM
Pipe burst — flooding
- Booked 2:30 PM
7:30 AM
AC tune-up request
- Booked Mon 9 AM
Saturday
Unit not cooling
- Routed to tech
11:58 PM
Gas smell reported
Books straight into your calendar
Live availability only. Appointments land where your team already works, with confirmation to the customer.
- Call to booking
< 60s
Call to booking
- Double-books
0
Double-books
Escalates when needed
When a call needs a human, Easigent passes who's calling, what they need, and why it matters — so your CSR is ready before hello.
- Transfer time
< 3s
Transfer time
- Dropped context
0
Dropped context
Live call
CSR brief
- Customer
- Mike Johnson
- Issue
- AC grinding + burning smell
- Priority
- High — safety risk
Caller won't repeat a thing
Drip follow-ups that finish the job
Missed callbacks and warm leads get multi-touch SMS and call sequences until they're booked or closed.
- Touch points
5+
Touch points
- Outbound book rate
15%
Outbound book rate
- Day 1 SMSDelivered
Opening this week for your AC tune-up.
- Day 3 CALLNo answer
Voicemail — seasonal maintenance.
- Day 5 SMSOpened
Saved your $89 tune-up rate.
- Day 7 CALLBooked
Booked AC tune-up — Fri 2 PM.
Natural conversation
No press-1 menus — callers talk like they would to your best receptionist.
Caller recognition
Past jobs and preferences surface before the first word.
Your rules
Tone, services, prices, and escalation paths stay under your control.
Unified inbox
Voice joins SMS, WhatsApp, and email in one place for your team.
Ready for a front desk that never clocks out?
Join the waitlist and we'll show you how CSR covers your phones end to end.
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Frequently asked questions
Will customers know they are talking to AI?+
You choose how transparent to be. Many businesses introduce Easigent as their front desk. Escalations always go to a human with full context.
Can it connect to our calendar or CRM?+
Yes. Bookings land in the tools you already use, and customer context can sync so your team is never starting from zero.
What happens on urgent or complex requests?+
You set the rules. Emergencies and edge cases route to your team with a brief — who called, what they need, and why it matters.
How long does setup take?+
Most teams are testing within a day. Configure services, tone, and escalation paths — then go live when it sounds like you.
How is customer data handled?+
Data is used to run your agents and serve your customers — not to train public models. Access stays inside your workspace.